The University hired 10 new admissions representatives using the E3 Assessment and within 3 months their sales revenue tripled.
Many people ask us what we do on a daily basis, and usually our simplest response is Industrial-Organizational Psychology. However, many people don’t actually know what this even means, how what we do at Behavioral Essentials fits into that spectrum, and how it can benefit their company. Let’s find out.
Providing exceptional customer service starts with finding and hiring the right employees for your team. While you’re probably not ever going to find an absolutely perfect employee, some people possess innate behavioral traits that make them more naturally suited for the role. Look for these 3 behavioral traits to level up your customer service reps.
Technical Skills matter when you’re making a hire, but they’re only one piece of the puzzle. You don’t just want to hire someone who can adequately perform tasks without knowing if they will fit into your company’s culture, have the same values as the organization and generally be happy at their job. Fortunately, by utilizing a Behavioral Assessment in your hiring process you can predict those other pieces of the puzzle by looking at actual data on how prospective employees are expected to behave in a given role or a work situation.