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The Three Essential Traits of an Effective Leader

One of the most rewarding and challenging things about being a leader is the diverse set of skills it requires. You need technical skills and expertise in your field, management skills, planning skills, communication skills and the list goes on. However, in our time working with many companies we’ve found that effective leadership can most often be distilled down to three traits: Integrity, Accessibility & Openness.

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Behavioral Scale Deep Dive: High Emotional Support

Do you tend to wear your emotions on your sleeve? Do you care a lot about what other people think? If so, you may be a high scorer in emotional support. Let’s take a look at the behavioral traits of someone with a high emotional support score and what managers can do to best encourage their growth.

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6 Tips for Introverts to Deal with Zoom Fatigue

Although experts have shown that zoom fatigue is a real thing despite where you land on the extrovert/introvert spectrum, for more extroverted, “life of the party” (high exhibition and networking scorers) people, this type of high-energy environment might not seem too bad on it’s own. However, for more introverted types, a day of constant zooming sounds miserable. Here are six ideas for employees and managers to deal with zoom fatigue.

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The Benefits of Mindfulness While Working From Home

There have been numerous studies done that illuminate the benefits of mindfulness in the workplace… but what about while working from home (WFH)? Now that more people are working from their kitchen table, the benefits of mindfulness are being put to the test of helping people maintain balance between personal time and professional tasks. Lucky for us, whether you’re at your office or on your couch, the benefits of mindfulness are still in full effect and are, if anything, even more important.

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Level up your Customer Service Reps by looking for these 3 Behaviors

Providing exceptional customer service starts with finding and hiring the right employees for your team. While you’re probably not ever going to find an absolutely perfect employee, some people possess innate behavioral traits that make them more naturally suited for the role. Look for these 3 behavioral traits to level up your customer service reps.

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