Level up your Customer Service Reps by looking for these 3 Behaviors

Providing exceptional customer service starts with finding and hiring the right employees for your team. While you’re probably not ever going to find an absolutely perfect employee, some people possess innate behavioral traits that make them more naturally suited for the role. Look for these 3 behavioral traits to level up your customer service reps.

Quick Tips on Hiring and Retaining Millennials from a Millennial

While Millennial employees’ mindset may seem completely foreign to previous generations, it doesn’t necessarily mean that they are any less engaged. Despite the stereotypes you’ve heard, the reality is that the success of American companies depends on the understanding and engagement of this new generation. Find out how you can attract and retain millennials in this post.

6 Behavioral Scales of a Successful CEO

What makes a successful CEO? Though there is much debate on this topic, and inevitably amazing anomalies, we have determined that most successful CEO’s often share these same 6 behavioral traits when looking at their results on our behavioral assessment.

4 Behavioral Scales to Look for in a Manager

We have found that these four behavioral scales are essential for anyone in a leadership position in any company. Of course, every company is unique and you must also consider your company culture when looking for the right manager, but looking at these scales is a great start!

Using Behavioral Role Benchmarks to get the Right People in the Right Roles

Learn how you can avoid hiring distress and determine if a person’s behavioral traits are right for the role before you hire them by using Behavioral Role Benchmarks.

The Costs of a Bad Hire

We know a bad hire can be a very expensive mistake financially, but have you considered how it can also have a significant negative impact within the organization as a whole? Here are our thoughts.

Why You Should Use Behavioral Assessments for Hiring

Technical Skills matter when you’re making a hire, but they’re only one piece of the puzzle. You don’t just want to hire someone who can adequately perform tasks without knowing if they will fit into your company’s culture, have the same values as the organization and generally be happy at their job. Fortunately, by utilizing a Behavioral Assessment in your hiring process you can predict those other pieces of the puzzle by looking at actual data on how prospective employees are expected to behave in a given role or a work situation.

4 Common Hiring Mistakes & How to Avoid Them

Here are 4 Common Hiring Mistakes to be aware of and how to avoid them so that you can come out on top.