Many people ask us what we do on a daily basis, and usually our simplest response is Industrial-Organizational Psychology. However, many people don’t actually know what this even means, how what we do at Behavioral Essentials fits into that spectrum, and how it can benefit their company. Let’s find out.
Providing exceptional customer service starts with finding and hiring the right employees for your team. While you’re probably not ever going to find an absolutely perfect employee, some people possess innate behavioral traits that make them more naturally suited for the role. Look for these 3 behavioral traits to level up your customer service reps.
While Millennial employees’ mindset may seem completely foreign to previous generations, it doesn’t necessarily mean that they are any less engaged. Despite the stereotypes you’ve heard, the reality is that the success of American companies depends on the understanding and engagement of this new generation. Find out how you can attract and retain millennials in this post.
Technical Skills matter when you’re making a hire, but they’re only one piece of the puzzle. You don’t just want to hire someone who can adequately perform tasks without knowing if they will fit into your company’s culture, have the same values as the organization and generally be happy at their job. Fortunately, by utilizing a Behavioral Assessment in your hiring process you can predict those other pieces of the puzzle by looking at actual data on how prospective employees are expected to behave in a given role or a work situation.