Level up your Customer Service Reps by looking for these 3 Behaviors

Providing exceptional customer service starts with finding and hiring the right employees for your team. While you’re probably not ever going to find an absolutely perfect employee, some people possess innate behavioral traits that make them more naturally suited for the role. Look for these 3 behavioral traits to level up your customer service reps.

3 Steps for Releasing Anxious Thoughts

In some way, all of us are trying to become better performers, whether it be as musicians, at work, as a leader, as an athlete etc, and most of us know how anxious thoughts and nervousness can effect our performance. The good news is there are mindful ways to become more aware of when your thoughts are racing or you’re worrying unnecessarily, and you can learn how to relax into them and release.

Quick Tips on Hiring and Retaining Millennials from a Millennial

While Millennial employees’ mindset may seem completely foreign to previous generations, it doesn’t necessarily mean that they are any less engaged. Despite the stereotypes you’ve heard, the reality is that the success of American companies depends on the understanding and engagement of this new generation. Find out how you can attract and retain millennials in this post.

3 Questions to Ask Yourself to Practice Empathy

We are all human. We all get upset and we all want someone who cares and wants to help when we are in pain. However, nobody likes to watch someone they care about suffer. Often it’s uncomfortable for us, we don’t know what to say to console that person, and we sometimes end up stepping away in order to protect our own well being. Found out how you can become more empathetic in this post.

The Self-Awareness Disconnect in Leaders (and what you can do about it)

The strengths and growth areas of all organizations start at the top, with the executive team. Deeply understanding your strengths and growth areas as a leader, and as a human being in general, is vitally important because they directly relate to the wellbeing of your employees and the organization, and this process of understanding begins with heightened self-awareness. However, recent data shows a drastic disconnect between self-perception and peer-perception.

6 Behavioral Scales of a Successful CEO

What makes a successful CEO? Though there is much debate on this topic, and inevitably amazing anomalies, we have determined that most successful CEO’s often share these same 6 behavioral traits when looking at their results on our behavioral assessment.

3 Ways to Mindfully Welcome Spring

While many of us may be ecstatically waving blizzards and frigid temperatures goodbye, it’s important that we don’t let the wonderful youth and energy of spring pass us by without noticing all the magical things that occur during this season. Instead, we should slow down and notice all of the new growth and colors that are surrounding us everyday. Here are three ways to mindfully welcome and enjoy Spring.

Embracing Interconnectivity & Change

Everything is interconnected. This simple truth, when cultivated, can transform our lives. So much suffering in the world comes from feeling disconnected from ourselves, others and nature. Learn how to start embracing interconnectivity and change in this post.

4 Behavioral Scales to Look for in a Manager

We have found that these four behavioral scales are essential for anyone in a leadership position in any company. Of course, every company is unique and you must also consider your company culture when looking for the right manager, but looking at these scales is a great start!

How to Manage Highly Creative Employees

Allowing the creative juices to flow within guidelines, deadlines and the demands of modern business is a constant test for the skilled manager when dealing with “creative types.” However, if you know how to nurture their creativity to help them grow, your company will reap many benefits. Here are some tips to encourage that growth.